Have all membership payments been frozen or stopped?
No. Simply Gym is a not for profit company based in Wales. In the 9 years we have been operating our gyms we have re-invested all our profits and maintained, what we believe is, a fantastic low price for the quality and range of services we offer to our members.
We are now faced with a global pandemic which threatens to destroy people’s lives but also destroy our business. Despite the UK Government’s announcements, about support with 80% of wages and loan schemes, we still have large costs which remain in our business including rents, equipment costs and other commitments – these continue despite our gyms being closed. This is why we are asking our members to keep their memberships current and not cancel or freeze them. It is not about Simply Gym making money but rather about us keeping the business afloat and being able to re-open our clubs when the situation improves.
Why haven’t you automatically frozen all membership payments?
Despite the UK Government’s announcements, about support with 80% of wages and loan schemes, we still have large costs which remain in our business including rents, equipment costs and other commitments – these continue despite our gyms being closed. This is why we are asking our members to keep their memberships current and not cancel or freeze them. It is not about Simply Gym making money but rather about us keeping the business afloat and being able to re-open our clubs when the situation improves.
What’s the benefit in keeping my membership current and not stopping payments?
We recognise that if members are still paying, they deserve something in return. This is why we have sent out Les Mills on demand classes, have committed to a helpline for members, have a member App offering programmes and are planning an online offering of work outs, programmes and other support. We genuinely believe that maintaining physical activity during these times is vital for physical and mental health and we are committed to helping members with this. We are also committing to a “Price for Life’ for all members who keep their membership current.
What if I can’t afford to keep paying my membership?
We also know these are difficult times for everyone and some people may not be in a position to continue to pay. If this is the case, we are offering all members the ability to freeze their membership until the clubs re-open. As we don’t handle the direct debit payments directly, these changes will need to be made through Harlands.
E mail c.service@harlandsgroup.co.uk or call 0144 444 9156
What do I do if I can’t get through to Harlands on the phone?
Due to the Prime Minsters announcement, that all gyms must close, Harlands are extremely busy and we ask our members to be patient at this time. You can also e mail them on c.service@harlandsgroup.co.uk
What do I do if Harlands don’t reply to my e mail?
Due to the Prime Minsters announcement that all gyms must close Harlands are extremely busy and we ask our members to be patient at this time. You will receive a reply in due course.
What happens if a payment goes through whilst I am waiting for a response from Harlands?
Due to the Prime Minsters announcement that all gyms must close Harlands are extremely busy and we ask our members to be patient at this time. You will receive a reply in due course and any monies taken in error will be reimbursed.
When will Simply Gym be re-opening?
We do not know at this time and will wait for guidance from the Government.
